Human Resource Management for Service Idustries Assignment

Human Resource Management for Service Idustries - Assignment Example used on integrating the traditional functions of personnel management in the corporate strategies and objectives of a business is that additional human resource oriented functions of an organization can be adequately performed. In contrast, PM involves the use of traditional personnel management approaches to ensure the maintenance of equitable conditions for employment. The tourism and hospitality service sector is a diverse sector in terms of employment trends and patterns. In some regions and geographical areas, hospitality and tourism act as a high status and attractive employment industry which displays a competitive pay scale and supportive working conditions. In contrast, many of the sub sectors of the hospitality and tourism sector are marked with low pay for the employees, high staff turnover rates, poor working conditions, exploitation of the socially disadvantaged communities, the lack of effective recruitment and selection skills in the key areas and the absence of an adequate level of professionalism and fair practices in the human resource management systems. In such scenarios, the human resource managers of the hospitality and tourism sectors face complex challenges while recruiting, selecting, developing and retaining a competent, well motivated, engaged, committed and well managed group of employees. It can be argued that all these human resource management factors are absolutely necessary for maintaining desirable levels of performance standards and efficiency within an organization. Therefore, the role of the HRM becomes more profound in the current dynamic and continually changing landscape of the service sector. Since any service industry, including the tourism and hospitality industry extensively depends on the direct communication of the company personnel and representatives with the customers and on the level of customer services provided to the clientele groups, therefore, the role of human resource personnel is highly significant in

FedEx The Success Story Essay Example | Topics and Well Written Essays - 2500 words

FedEx The Success Story - Essay Example This paper looks at these aspects in detail. The enduring success of FedEx has been in part due to the wisdom, knowledge and information imparted towards the employees in helping them gain a better understanding and applying a number of company principles and policies. The philosophy at FedEx has always been People, Service, Profit. People always come first. A deep understanding of what makes people tick, their inner psychology, motivations, desires and aspirations are key factors that the company strives to take into account when dealing with them. As people everywhere are varied, FedEx accepts their diversity and understands that each individual must be handled differently. The company attempts to find a common ground between itself and the customer where both mutually agree on terms and conditions and are satisfied with the business goals. The second point is service. To maintain long term customer relationship, the company makes sure that its own philosophy, work practices are sound and credible. When its own employees and leaders are comfortable with the system and have understood it fully, they are able to serve the customer better. The service side of the business is always scrutinized and made adaptable to a changing economic environment. FedEx maintains quality control at every level from the handlers to the customer service representatives. The third aspect is profit. Without the first two factors in place and functioning properly, profits may be affected. FedEx uses cutting edge technology and analytical systems to ensure that the company is on the right course. Variations in profit margins are evaluated and set against the backdrop of the bigger competitive economic picture and also internal company practices. If need be, a revision of policies are made. The company might also look into the process of innovation and how it can be improved upon. The underlying pattern in FedEx is constant change and adaptation. FedEx recognizes the changing world and business environment and in order to be a part of the evolution process, they have continually evaluated business models and strategies. The company regularly studies market trends and the competition and attempts to stay one step ahead. As their customer base expands and a diverse range of people have varied number of requirements, customer satisfaction is very important and FedEx has addressed the expectations and desires of its customers. FedEx has also recognized that the present global economy is extremely competitive and preserving a status quo would not suffice. In order to grow, the company strives to change constantly. This means being flexible in organizational procedures. Rather than sticking rigidly to company policies, an open more adaptable policy towards change has taken place at FedEx. FedEx's growth depends on successfully meeting and anticipating varying customer's requirements in a competitively differentiated manner. Competitive differentiation works on planning and providing customer value offers that are of better-quality that those offered by the competition and which are considered to be a better investment. In designing customer value propositions, each department and employee is directly or indirectly participates in the development. As people are involved in the innovation process, FedEx employees are expected to believe that

Different Temperatures On Degradation

Different Temperatures On Degradation Abstract: This experiment was planned to study how different temperatures can affect the loss of vitamin C in orange juice stored for a fixed period of time. Equal volume of freshly squeezed orange juices with known (initial) vitamin C concentration were stored at different temperatures i.e. 10oC, 20 oC, 30 oC, 40 oC, 50 oC and 60 oC for a constant duration of 5 days. After the storage period, the vitamin C concentration for each temperature was measured by DCPIP titration and the difference relative to the initial concentration was calculated to calculate the amount of vitamin C reduced. The result of this experiment showed that the amount of vitamin C lost increases with the increase in temperature and 10oC was the best temperature that gave the least reduction in vitamin C concentration. An analysis using Pearson product-moment correlation coefficient has revealed a strong positive linear relationship between the two variables with the calculated r value exceeds the critical value at 5 % si gnificant level thus, supporting the experimental hypothesis. Keywords: vitamin C, ascorbic acid, DCPIP (dichlorophenolindophenol) Research and Rationale: Vitamin C is a remarkable compound derived from one of the ascorbic enantiomers, L-ascorbate. It is a water soluble vitamin that cannot be naturally synthesized in human body.1 Therefore, it is vital to have our diet balanced with adequate amount of it every day. There are two important roles played by vitamin C; antioxidant and collagen formation.2 These two features have placed vitamin C in a class of its own as a future potential in fostering better health. A previous research regarding relationship between vitamin C and human brain has shown that vitamin C could help drugs to pass the blood brain barrier.6 This would enable brain diseases such as Parkinson to be effectively treated as artificial dopamine can be delivered directly to the brain. At the same time, the biggest challenge in bone marrow treatment i.e. getting enough cells, could possibly be solved as a recent study by Dunagqing Pei13 on vitamin C, has found that it can boost the production and pluripotency of stem cells in human body. However, Vitamin C is also known to be very vulnerable towards heat. The precursor of vitamin C, ascorbic acid, has molecular of C6H8O6. The proximity of highly electronegative oxygen atoms on the hydroxyl (OH) groups makes the hydrogen atoms to become easily detached from the structure. Meanwhile, the presence of heat causes the hydroxyl bond to break the ascorbic acid is said to undergo destruction or oxidation by losing hydrogen atoms, forming dehydroascorbic acid. Therefore, it is suggested that the rate of ascorbic acid destruction is significantly greater at higher temperature.* Diagram 1. The structure of Ascorbic Acid.7 Diagram 2. Oxidation of Ascorbic Acid.8 Most of the studies on vitamin C degradation are principally based on the effect of storage condition and period, and very few were done on identifying the degradation trend within a specific range of temperature. Previous research3, on the effect of storage methods and conditions on vitamin C retention in human milk revealed that freezing reduces the least amount of vitamin C as compared to other storage methods, followed by refrigeration which is better than cold water. Another study at Ankara University4, has shown an inverse relationship between temperature and retention rate of vitamin C in citrus fruit concentrates, while orange fruit was found to have higher retention ability than the others. Therefore, this experiment was aimed to find a specific trend regarding the effect of temperature on the loss of vitamin C. Citrus fruits (orange) were used in this experiment due to appreciable amount of vitamin C that they have, thus, increasing the reliability of the results. The results from this study can be used to illustrate how certain temperatures can cause drastic change in vitamin C hence, increasing the awareness on appreciating the effort of preserving vitamin C content in food for optimum health benefit. For instance, in agricultural tropical regions that grow citrus fruits, it becomes very vital to preserve the fruits at low temperature if possible due to higher chance of vitamin C destruction than other regions. Experimental Hypothesis: The higher the temperature, the higher the degradation of vitamin C in freshly squeezed orange juice. Null Hypothesis: There is no significant relationship between the different temperature and the degradation of vitamin C in freshly squeezed orange juice. PLANNING Trial: 1) Choosing the best citrus fruits: 4.2 Five types of citrus fruits were randomly chosen, namel: lemon, lime, grapefruit, Clementine and orange. The fresh juice of each fruit was obtained through cutting and squeezing. The vitamin C content for each juice was determined by titration against 1 ml of 1 % DCPIP. The titration was repeated two times to get an average volume of the juice needed to decolourise DCPIP. The result: The least volume of orange was needed to decolourise DCPIP, indicating that it has the highest vitamin C content. Therefore, orange fruit was chosen as it would give significant response towards different temperatures. 3) Determining the best storage period: Several orange fruits were squeezed to obtain fresh orange juice that would be enough for its vitamin C content to be measured on daily basis. Firstly, the initial vitamin C content of the juice was measured and 4.8 ml was needed to decolourise 1 ml of DCPIP solution. Equal volume of the remaining juice was divided into two beakers and each was stored in an incubator of different temperatures (10 oC and 60 oC). Two distinctive temperatures were chosen to allow easy comparison of the trend in each temperature. The result: The result shows no more change in volume of juice required after 5 days for 60 oC. Therefore, storage period of five days were chosen for the main experiment. MAIN EXPERIMENT Variables: Manipulated variable: Different temperatures (oC) (6 incubators were set at different temperatures of 10 oC, 20 oC 0, 30 oC, 40 oC, 50 oC and 60 oC) Responding variable: Amount of vitamin C lost (By DCPIP titration, the difference between initial and final vitamin C concentration in each juice was calculated to determine the concentration of vitamin C reduced) Fixed variables : Storage period, volume and concentration of DCPIP, type of fruits (The storage period was five days. 1ml of 0.1% DCPIP Used for each titration) Apparatus: Beakers, knife, test tubes, syringes, Parafilm, aluminium paper, incubators, mortar and pestle, measuring cylinder. Materials: Orange fruits, 1% dichlorophenolinophenol (DCPIP) solution, distilled water, 500 mg vitamin C tablet. Real Experimental Procedures: Standardizing Vitamin C Concentration: 1) A tablet of 500 mg vitamin C tablet was crushed into fine powders using a mortar and a pestle. 2) The powdery form of vitamin C was then dissolved into 100 ml of distilled water in a beaker to form 5 mg/ml of ascorbic solution. 3) 1 ml of 1% DCPIP solution was measured and placed into a test tube by using a syringe. 4) 1 ml of 5 mg/ml of ascorbic acid solution was then taken using a syringe and added drop by drop into the measured DCPIP solution until decolourised. 5) The volume of ascorbic acid solution needed to decolourise the DCPIP solution was recorded. 6) The titration process was repeater three times to get an average volume. The result of titration is as follows: Volume of Juice Titrated / ml Hence, 2.5 ml of 5 mg/ml of ascorbic acid solution was needed to decolourise 1 ml of 1% DCPIP solution To find a formula to calculate vitamin C concentration in orange juice, Conc. of orange juice (mg/ml) Vol. of orange juice (mg/ml) = 5 mg/ml 2.5 ml Since the volume needed to decolourise is proportional to vitamin C concentration. So. Conc. of orange juice (ml) 2.5 ml = 5 mg/ml Vol. of orange juice (mg/ml) 2.5 ml Concentration of orange juice (mg/ml) = X 5 mg/ml Vol. of orange juice (ml) Therefore, this calculation would be used to calculate the vitamin C concentration. Determining vitamin C loss: 10 orange fruits were cut and squeezed to obtain fresh juice. 1 ml of 1% DCPIP solution was measured and placed into a test tube by using a syringe. 1 ml syringe was filled with the orange juice and added drop by drop into the DCPIP solution until it decolourised. The volume of juice added was recorded. The titration was repeated five times to get an average volume and its vitamin C concentration was calculated using the derived formula. The juice was then divided into 6 equal volumes and each placed into 100 ml beaker. The top of each beaker was sealed with Parafilm and its surface was wrapped with aluminium paper and labelled with different temperatures. The beakers were placed in six incubators of different temperatures according to the label and left for five days. After five days, the beakers were sealed off. 1 ml of 1% DCPIP solution was measured and transferred into a test tube by using a syringe. The orange juice stored in 10 oC was taken by a syringe and added drop by drop into the DCPIP until it decolourised. The volume of juice added was recorded The titration was titrated three times to get an average volume and its vitamin C concentration was calculated using the formula: 2.5 ml Concentration of orange juice (mg/ml) = X 5 mg/ml Vol. of orange juice (ml) Steps 8-10 were repeated but this time using the orange juices stored in oC, 30 oC, 40 oC, 50 oC and 60 oC. The difference between the initial concentration and the final concentration of each juice was calculated to determine the amount of vitamin C lost. Risk Assessment: The process of cutting the orange fruits required the use of knife, so it was done carefully to avoid any injury. The fruits were then squeezed very gently to minimise heat production. The juice was only prepared right before the experiment was about to be carried out. DCPIP is a strong dye which is hard to be removed so lab coat was worn. During the titration of juice against DCPIP, the test tube was not shaken vigorously to avoid oxygen from dissolving. The juice was discarded immediately after the experiment. Results: The initial vitamin C concentration: Volume Needed to Decolourise DCPIP Solution (ml) Therefore, 4.6 ml of the fresh orange juice needed to decolourise DCPIP. So, 2.5 ml Initial vitamin C concentration = X 5 mg/ml 4.6 ml = 2.7174 à ¢Ã¢â‚¬ °Ã‹â€  2.72 mg/ml Hence, the vitamin C reduced: = 2.72 X * x is Vitamin C concentration left. Vitamin C concentration lost in different temperatures: Statistical Analysis: Based on the result from the table, it is known that there is an obvious trend and correlation between the temperature and vitamin C loss. Therefore, Pearson product-moment correlation coefficient (PMCC) was chosen to measure the strength of this relationship. In this method, the value of correlation coefficient, r needs to be calculated which ranges from -1 to 1. The details of its values are as follow: 0 < r à ¢Ã¢â‚¬ °Ã‚ ¤ 1 = positive linear relationship -1 à ¢Ã¢â‚¬ °Ã‚ ¤ r < 0 = negative linear relationship à ¢Ã‹â€ Ã… ¡ (1750 X 3.68388) * Critical values for PMCC in appendix 1 Therefore, the value of correlation coefficient, r, using Pearson product-moment correlation coefficient has shown a strong positive linear relationship between temperatures and loss of vitamin C. Hence, null hypothesis is rejected. Data Analysis: Table 4 shows the volume of the freshly-squeezed orange juice needed to decolourise 1ml of 1% DCPIP solution. The average volume was used to calculate the concentration of vitamin C present initially. Meanwhile, Table 5 shows the amount of vitamin C concentration reduced after being stored at different temperatures for five days. From the table, there is an inverse relationship between the vitamin C concentration left and the amount of vitamin C lost. There is also a huge difference in the amount of vitamin C left between the juice stored in 10 oC andt the one stored at 60 oC, which is 2.11 mg/ml. This represents 77.6% of the original concentration of vitamin C. The calculated statistical correlation coefficient, r of 0.9584 is absolutely a strong indicator to support this relationship. Graph 1 illustrates the trends and correlation between the two variables. From the graph, it can be concluded that generally, the higher the temperature, the higher the amount of vitamin C lost. 10 oC is the best temperature that gave the least reduction in vitamin C level with only 0.12 mg/ml (4.4%) decrease after five days. Meanwhile, 60 oC caused maximum drop in concentration after five days with 2.23 mg/ml (82%) of vitamin C had lost. The largest gap in vitamin C loss occurred between 40 oC and 50 oC with 1 mg/ml (37%) of increase recorded. Based on the graph, the amount of degradation at 20 oC and 30 oC opposed the general trends when 0.6 mg/ml vitamin C had lost at 10 oC which is greater than 0.56 mg/ml at 30 oC. However, the difference is so small which suggests that this anomaly might be due to several reasons: Higher rate of oxidation of ascorbic acid by oxygen in the atmosphere. False end-point titration Apart from that, the results obtained have also shown that there is only a little change in vitamin C concentration from 10 oC to 30 oC. However, drastic change in concentration started to occur after 40 oC. This suggests that orange fruits should be kept below 30 oC with better vitamin C retention at lower temperature. Evaluation: From the results of the experiment, the huge difference in vitamin C lost between 40 oC and 50oC could be explained by the presence of enzyme ascorbate oxidase in citrus fruits. The function of this enzyme is still not fully understood, but one best suggestion is that it might involve in controlling the oxidation process of ascorbic acid.12 Just like any other enzymes, when the optimum temperature is exceeded, the bonds holding the ascorbate oxidase together start to break and it is said to be denatured. Therefore, the destruction of ascorbic acid takes place without any control. Measurement of vitamin C in this experiment was done by titrating the juice against dichlorophenolindophenol (DCPIP). It is a strong oxidizing agent with distinctive blue colour and decolourised when being reduced by vitamin C.15 Therefore, the destruction of vitamin C by heat means that more is needed to decolourise DCPIP solution. Oxidation of DCPIP by oxygen in the atmosphere is one of the limitations of this experiment. Hence, the test tubes were not shaken vigorously during titration in order to minimise this limitation as vigorous moves can increase the rate of oxygen dissolving in a solution. The other limitation could be the side decomposition of vitamin C due to the presence of light and air. Just like temperature, ultraviolet ray from incidence light causes the hydroxyl bond in ascorbic acid to break, thus become oxidised. To reduce this limitation, the beakers containing orange juice to be stored at different temperatures were neatly wrapped with aluminium paper which is a good reflector of light and heat. The surfaced of the beakers were also sealed with Parafilm. This would prevent the entry of air and significantly reduce unnecessary oxidation of vitamin C in the juice. Several modifications can be made in the future to improve the accuracy and reliability of the results of this experiment. Iodine titration could be used as an alternative for DCPIP titration. Although this technique may require the use of more reagents, the result from the trial experiment has shown that the end point of titration is much easier to be identified. Besides, orange juice could be obtained by blending the peeled orange fruits instead of squeezing them. This ensures maximum amount of juice obtained from each fruit as well as preventing destruction of vitamin C by heat. Finally, percentage of vitamin C degraded can be used as the response variable instead of concentration. This would allow clearer illustration of the amount of vitamin C reduced for the readers and also make the comparison process easier. Conclusion: Based on the result of this experiment, it can be concluded that the higher the temperature, the greater the degradation of vitamin C in freshly squeezed orange juice. The statistically calculated r value using Pearson product-moment correlation coefficient, 0.9584, is significantly higher than the critical value at 5% significance level thus, providing a strong evidence to support the hypothesis. Appendices: Appendix 1 The table of significance values for PMCC Sources Evaluation: Several recourses were used in providing me important information in completing this assignment. Sources 1 and 2 are books that are specially made about fruit management and also detailed information about vitamin C as well as compelling research on it. Both books were published after year 2005, so the information available is mostly up to date. Besides, I have also accessed journals available online. Sources 3 and 4 come from two well known websites for food and nutrition based journals. The American Journal of Clinical Nutrition is a trustable website with over 3100 members, publishing up to dates research related to nutrition and human. Sources 7, 8 and 9 are chemistry based websites, serving enormous information on the structures and reaction of biological compounds. Chemwiki is a virtual online based chemistry textbook, accessed by millions of people searching for chemistry knowledge. Sources 10 and 11 are websites exclusively made for vitamin C. The Vitamin C Foundation, for instance, is recognised by Internal Revenue Service, IRS in protecting vast information about vitamin C for public reference. Source 12, Scientific American magazine is a popular scientific magazine established for nearly two centuries since 1845 with more than 3.5 million readers all over the world. Therefore, there would be no doubt in reliability of the content in this magazine.

Crash Course In Density :: essays research papers

Crash Course in Density   Ã‚  Ã‚  Ã‚  Ã‚  As flight 143, a twin engine 767, was passing over Red Lake on its was to Edmonton, Canada, the left front fuel pump warning light went on. There were a few possibilities for this to happen, such as the fuel pump failing, a fuel line clogging, or a empty fuel tank. The former two were easily dealt with, since the plane could fly without one fuel pump. However, the last possibility was horrifying. After a few minutes, the second fuel pump in the left wing began to blare. It would be too much of a coincidence for two fuel pumps to independently fail, or two fuel lines to independently clog, so it was apparent that the left tank was out of fuel. Quickly, the pilots decided that getting to Edmonton was out of the question. The nearest large airport was at Winnipeg, so they radioed ahead and changed their course. In a few minutes, all four of the fuel pumps had failed. The worst possible news, they were out of fuel. In a few more minutes the engines stopped running, and all of the high tech instruments became useless.   Ã‚  Ã‚  Ã‚  Ã‚  They realized that they could not even make it to Winnipeg. Their only chance was an abandoned to a abandoned Air Force airstrip. Unfortunately, the airstrip had been converted to a race track, complete with race cars, fences, and spectators. The 767 crash landed, and, fortunately, no one was killed.   Ã‚  Ã‚  Ã‚  Ã‚  Their were many contributing factors that made this plane run out of fuel. First of all, the computerized fuel gauge was not working, and a maintenance worker said , incorrectly, that the plane was still certified to fly. To measure the amount of fuel remaining, they use a drip stick method. They discovered that their was 7 682 liters in the tank. However, they had always measured fuel in the past as pound, while the 767 consumed fuel in kilograms. The drip sticks did not express the amount of fuel in pounds or kilograms, but in liters. It seems to be a simple matter of conversion to arrive a the answer.

Antanas Kaztauskis Essay

Antanas Kaztauskis made a right choice when I chose to come to U. S. for better life, better opportunity for his life. I think he should suggest people to come to the U. S. Because as he came to U. S. even he had to face to lot of problem, but every success required hard time to pass. In his old country, people didn’t have to face of hard problem like that in life, but they didn’t have fully rights of human should had. They couldn’t write or read in their own language. There weren’t school for them to learn their own language, only Russian school available. Russian school charged lot of money, most of them can afford it and they had to stay uneducated just because they had to pay high tax and didn’t have enough money to go to school. They didn’t have to vote and no election or meeting happen in their country. Government controlled everything and didn’t give their people any chance to controlled their own policy. They couldn’t have right to have their religion. They would be caught and put in jail because it was illegal to follow any religion. It was just liked they were in jail but lived with their family. Everything was controlled by Government. The shoe maker man could understand and saw through what happen with people in there so he suggest Antanas Kaztauskis to come to U. S. It was the best choice for Antanas Kaztauskis. First he had to come to many place to arrive U. S. The award was very nice. He got a job. He could made money and lived in a freedom country which he could do whatever he want but it had to be legal and not exceed the limit. He had right to learn English, read newspapers, worked and fed himself. He didn’t have to pay high tax and give everything he earn to Government as he usually did in his own country. He could join election to vote for who would be the leader to help the people of U. S. He got lot of freedom more than he did in his old country. The first Amendments of U. S. said that people have freedom of speech, freedom of religion and freedom of the press as well as the right to assemble and petition. All the rights was protected by government. People of the U. S. ould have natural rights with life, liberty and the pursuit of happiness. Antanas Kaztauskis should write a letter and told his people in his old country about what he experienced and suggest all the young people to come here, to the U. S for better life, so they could help their family from the oppression life. They could open his mind, learn Americanization and receive the best things they could have for the entire of their life. At first they would be upset and disappointed but they wouldn’t be regret after. The U. S would be their best choice.

Commentary: “Two Hands” Essay

There are various familial relationships that most of us would often take for granted. Jon Stallworthy, for example, highlights that of a father and son in his poem, â€Å"Two Hands†. Throughout his depiction of these two characters, he emphasizes how two people who seem so similar, and are supposed to be intimate or close by default, can be almost alien to each others’ personalities and emotions. Several techniques, such as diction, themes and structure are utilized to portray the contrast between father and son. In â€Å"Two Hands†, there are two main characters present: the son, who also narrates the text, and his father. The reader can depict the father to be a surgeon, or at least have a profession in the field of medicine, because of the use of terms such as â€Å"scalpel† or â€Å"lancet†, as well as expression like â€Å"fingers that have stitched new life†. In contrast, the same ‘two hands’ of the son have been utilized in a rather contrasting way; that of the field of literature. We can deduce this from his â€Å"fingers [that have] some style on paper.† Furthermore, there is no mention of any other characters in this poem, which can portray the significance of his father to the narrator, or even display how much he truly needs a father who is too preoccupied with his career. One of the primary reasons that Stallworthy is able to spark a great deal of emotion from his reader is due to the choice of speaker. In this case, the son’s voice has been used to describe his relationship with his father. I think this has been done because his emotions of abandonment, sorrow and loneliness are very expressive and therefore make readers feel empathy for the son. He depicts himself as a son whose father pays no attention to him, and only to his work; almost as if being a father is an obligatory duty rather than a valued relationship. There are several themes that bring out the emotions felt by the narrator in this text. For example, love is something that is lacking in the relationship between father and son. While it can be said that the son admires his father, which is depicted through the phrase, â€Å"Hand, you may have your chance to stitch a life for fingers that have stitched new life for many.† The narrator is describing his father’s accomplishments by stating that he has saved the lives of many, which shows love and respect for his father. However, there is no portrayal of emotion from the father’s side in the text, which can only show that according to the son, there is no love provided from the father’s side at all. Another vivid theme in the text is that of the conflict between family and career, which can be looked at individually for the son, as well as for the father. This poem clearly implies that the father is married to his career, as he has almost no time to devote to his son. The final line, â€Å"he will be out again† is extremely powerful in showing how often he is out of the house. Furthermore, even when he is at home, he is â€Å"in his study†¦ up late,† because â€Å"he has articles to read.† Overall, we can infer that the father feels like by working hard and supporting the family, he is fulfilling his duties, and therefore the concept of spending time and expressing love to his son are almost redundant, and of no value. On the other hand, you have a son, who feels nothing but love, respect and adoration towards a father who has no regard for such emotions. He also feels that his career is worthless in comparison to that of his father’s. His hands have â€Å"save[d] no one, serve[d] no one, dance[d] with this pencil.† The use of the word ‘dance’ has playful and amateur connotations to it, which shows that his work of literature is meaningless to him. This tone of abandonment informs the readers of the son’s feelings of insecurity and inferiority in front of his father, while all alone he tries only to be close to him. In a poem, the structure and topography play an extremely crucial role in the way a readers depicts the writing. Stallworthy has laid out â€Å"Two hands† in one long stanza, with a great deal of enjambment as well. This implies run-on thoughts, as well as providing a tone of overall reminiscence to the text. The lack of a concise structure gives the effect of thoughts being haphazardly thrown onto paper, in whichever order they may occur. Moreover, this style makes it seem like a story is being told. This is useful in depicting the character of the narrator, as well as provides the impression that he is writing a biography on his father. Once again, the line, â€Å"Hand, you may have your chance to stitch a life for fingers that have stitched new life for many,† reveals the narrator’s intentions. Where ‘stitching a life’ means writing a book to the son, to the father the very same phrase has a more literal meaning; that of saving a life, perhaps in surgery. Over the course of this poem, the use of rhyme or rhythm is extremely subtle, and perhaps is only used in order to emphasize certain points. Stallworthy hasn’t used a specific rhyme scheme in his poem, to demonstrate that no conclusion has been drawn from the thoughts conveyed by the son. There is a great deal of expression of emotion; however he isn’t able to make anything out of it. In contrast, in the few places where slight rhyme has been utilized, there is some logical reasoning involved. For example, â€Å"Down the lancet margin his hand moves rapidly as mine moves slow. A spasm shakes the phone at this elbow.† In these lines, he is claiming that his father’s expertise exceed that of his own in the field of medicine, allowing him to scan the medical journal more rapidly. Overall, it can be reasoned that there are very few decisive or exact points being made, which is why the use of rhyme has been avoided. The way a message is interpreted relies a great deal on the diction in which it has been said; therefore the word choice is another vital factor in â€Å"Two Hands†. Firstly, all the words describing emotions are of negative connotations. For example, â€Å"curse† or â€Å"sob†, imply feelings of frustration and helplessness. There is also no mention of love or family values, directly signifying that there is no evidence of it in their relationship either. In contrast, there are plenty of words to describe the father’s career, such as â€Å"lancet† and â€Å"scalpel†. The use or lack of use, of difference words indicates their existence and importance in the lives of the father and son. This would also explain why there are no emotions linking to the father, but many saddening ones linking to his son. Throughout this text, Stallworthy implicates a very negative atmosphere, relation directly to the bumpy relationship between father and son. A mood of intensity is depicted through the use of phrases such as, â€Å"I curse tonight,†, where the son expresses his frustration over the fact that while his father is at home, with him, he is busy working. Even though they may be physically near, the father’s heart and mind do not stray from work. The tone is also often depressing or gloomy, which is highlighted by the fact that it is set during night time; this is when all fears are at their peak, and when one feels most lonely as well. Finally, the poet’s extensive use of personification helps in illuminating the overall impression he wishes to bring across in the text. For example, â€Å"the pencil nodding stiffly† provides an image of a man working hard into the depths of the night; stern and focused. Furthermore, the personification of the scalpel in the phrase â€Å"led a scalpel an intricate dance† portrays the act of surgery as an art form, requiring a great deal of grace as well as skill. These two models illustrate the father as extremely hard working and skilled in his field of work. In contrast, an expression like â€Å"The phone has sobbed itself to sleep† highlights an extremely striking image of a young boy trying to cry himself to bed. It provides a saddening effect on the reader, and also emphasizes the lack of emotion in the father. It is almost as if the situation is so depressing that even inanimate objects are crying out in sheer desperation. Finally, the son’s confusion and uncertainty is represented through the symbol of his hands, â€Å"whose indecisions keep [him] cursing nightly; fingers with some style on paper, elsewhere none.† He is perplexed by his current situation where his own hands seem so worthless in comparison to that of his fathers’, which leaves him in an unknowing state. In general, Stallworthy utilizes various poetic devices in order to provide the simple of contrast between the father and son. The â€Å"Two Hands† signify that of the sons’, which seem so insignificant relative to his fathers’, who have saved so many lives through what can be called a graceful art. His inferiority, loneliness and helplessness are highlighted throughout the text, through the symbol of the two hands.

Time Stands Still(play) By Donald Margulies Example

Time Stands Still(play) By Donald Margulies Example Time Stands Still(play) By Donald Margulies – Book Report/Review Example number Book review The play, â€Å"time stands still,† is about a couple who try to make their affiliation work after theIraq war. It revolves around two couples Sarah and James, and Richard and Mandy. James is a writer while Sarah is a photojournalist. They share a common job covering war zone areas. While on duty, Sarah survived an explosion and is discharged from hospital. The explosion left Sarah’s face with a scar and almost made her to lose her leg. She has to reunite with her long-term lover. However, there is a problem with their relationship related to the Sarah’s success. Richard, an ally to Sarah and James, is their editor at a magazine. Richard is dating Mandy who is an event organizer at a tender age of twenty-three. Sarah feels Mandy’s job is less of a challenge compared to her career. Sarah has to choose between having a regular life and going back to the cover news in war zone. She says that Mandy’s job is rather childish when she qu otes, â€Å"there’s the young and there’s the embryotic.† James has spent most of his career documenting the mayhems of battle and as a freelancing writer. He is of the opinion that people have not learnt anything from the war. He says the wars consume people and turn their perspective towards life (Margulies, 24). The costumes used by the cast symbolized the various roles they undertook. Richard’s attire was more stylish. His sky blue shirt and brown khaki pants made him to appear more senior than James. James wore blue jeans and brown striped shirt which indicated he was a freelancer, as opposed to suits and ties which are normally worn by office employees. Sarah’s costume did blend in with the play. She had a grey sweater and jeans which gave her an elderly look compared to Mandy. The leg cast, crutches and the red scar on Sarah’s face demonstrate how severe the explosion was. The stage is set up to bring in the old Brooklyn apartment by using the window backdrop and the cabinet. The seats, the wall portrait, the wooden table bring the home effect into the play. The teacup used by James when talking to Richard shows that it is truly a home. The play would be better if Mandy’s attire were up-to-date. Instead of the long leather boots and spotted dress, maybe some heels and nice modern suit would showcase the event organizing aspect better. The actor’s performance managed to get Donald Margulies thought. They managed to own their individual roles. James and Sarah’s final marriage marks the climax of the play (Margulies, 58).Margulies, Donald. Times Stands Still. New York: Dramatists Play Service, 2011.Print.

Free Essays on To Kill A Mockingbird Symbolism

Symbolism is indeed used extensively throughout Harper Lee’s timeless classic, To Kill A Mockingbird. Many of the main ideas and points were put across through hidden meanings and phrases. Some examples of symbols in this book include the occurrences of the rabid dog, the fire at Miss Maudie’s house, and the extended symbol of the mockingbird. This paper will explore the usage and significance of symbolism in this novel. The connection between innocent people and mockingbirds is made openly throughout the book. â€Å"Mockingbirds don’t do one thing†¦ but sing their hearts out for us. That’s why it’s a sin to kill a mockingbird,† states Miss Maudie when explaining to Scout what her father meant by saying it is a sin to shoot a mockingbird. These lines are the source of the novel’s title and introduce one of the key images of the book. This image is of innocent people who are destroyed by evil. Mr. Underwood associates Tom Robinson’s trial and murder to â€Å"the senseless slaughter of songbirds by hunters and children.† Similarly, Boo Radley never intends to harm anyone. Instead, he leaves presents for Jem and Scout, covers Scout with a blanket the night of the fire, and eventually saves Jem and Scout’s lives from Bob Ewell. The usage of the rabid dog is very important to the understanding of racial inequality. Just as when a rabid dog spreads its disease, the disease of racism is spread rapidly through Maycomb. A dog does not choose to contract rabies, the same way an African-American does not choose to be colored. The narrow-mindedness of the common citizens of Maycomb County are revealed through the prejudices and stereotypes they place upon minorities. Miss Maudie’s house burning down was also a major symbol in this novel. This establishes the fact that bad things can, and do happen to good people, and also is used to foreshadow the events to come in the novel. Miss Maudie’s optimism and sanguinity rep... Free Essays on To Kill A Mockingbird Symbolism Free Essays on To Kill A Mockingbird Symbolism Symbolism is indeed used extensively throughout Harper Lee’s timeless classic, To Kill A Mockingbird. Many of the main ideas and points were put across through hidden meanings and phrases. Some examples of symbols in this book include the occurrences of the rabid dog, the fire at Miss Maudie’s house, and the extended symbol of the mockingbird. This paper will explore the usage and significance of symbolism in this novel. The connection between innocent people and mockingbirds is made openly throughout the book. â€Å"Mockingbirds don’t do one thing†¦ but sing their hearts out for us. That’s why it’s a sin to kill a mockingbird,† states Miss Maudie when explaining to Scout what her father meant by saying it is a sin to shoot a mockingbird. These lines are the source of the novel’s title and introduce one of the key images of the book. This image is of innocent people who are destroyed by evil. Mr. Underwood associates Tom Robinson’s trial and murder to â€Å"the senseless slaughter of songbirds by hunters and children.† Similarly, Boo Radley never intends to harm anyone. Instead, he leaves presents for Jem and Scout, covers Scout with a blanket the night of the fire, and eventually saves Jem and Scout’s lives from Bob Ewell. The usage of the rabid dog is very important to the understanding of racial inequality. Just as when a rabid dog spreads its disease, the disease of racism is spread rapidly through Maycomb. A dog does not choose to contract rabies, the same way an African-American does not choose to be colored. The narrow-mindedness of the common citizens of Maycomb County are revealed through the prejudices and stereotypes they place upon minorities. Miss Maudie’s house burning down was also a major symbol in this novel. This establishes the fact that bad things can, and do happen to good people, and also is used to foreshadow the events to come in the novel. Miss Maudie’s optimism and sanguinity rep...

Sample of an Effective Grad School Letter of Recommendation

Sample of an Effective Grad School Letter of Recommendation Whether a letter is good or simply adequate depends not just on its content but on how well it fits the program to which you’re applying. Consider the following letter written for a student who is applying to an online graduate program: In this case, the student is applying to an online graduate program and the professors experiences with the student are entirely in online courses. Considering this purpose, the letter is good. The professor speaks from experiences with the  student in an online class environment, presumably similar to what he will experience in an online graduate program. The professor describes the nature of the course and discusses the students work within that environment. This letter supports the students application to an online program because the professors experiences speak to the students ability to excel in an online class environment. Specific examples of the students participation and contributions to the course would improve this letter. This same letter is less effective for students who are applying to traditional brick-and-mortar programs because faculty will want to know about the students real-life interaction skills and capacity to communicate and get along with others. A Sample Letter of Recommendation Dear Admissions Committee:    I am writing on behalf of Stu Dents application to the online master’s program in Education offered at XXU. All of my experiences with Stu are as a student in my online courses. Stu enrolled in my Introduction to Education (ED 100) online course in Summer, 2003.    As you are aware, online courses, because of the lack of face-to-face interaction, require a high degree of motivation the part of students. The course is structured so that for each unit, students read the textbook as well as lectures that I have written, they post in discussion forums in which they converse with other students about issues raised by the readings, and they complete one or two essays. The summer online course is especially grueling as a full semester’s worth of content is covered in one month. Each week, students are expected to master the content that would be presented in 4 2-hour lectures. Stu performed very well in this course, earning a final score of 89, A-.    The following Fall (2003), he enrolled in my Early Childhood Education (ED 211) online course and continued his above average performance, earning a final score of 87, B. Throughout both courses, Stu consistently submitted his work on time and was an active participant in the discussions, engaging other students, and sharing practical examples from his experience as a parent.    Though I have never met Stu face-to-face, from our online interactions, I can attest to his ability to complete the academic requirements of XXUs online masters program in Education. If you have questions, please feel free to contact me at (xxx) xxx-xxxx or email: profxxx.edu    Sincerely,Prof.

Administrative ethics Essay Example | Topics and Well Written Essays - 750 words

Administrative ethics - Essay Example Administrative Ethics The issues of protection of rights of patients pertinent to ensuring privacy and confidentiality have continued to pervade various health care institutions globally. In the United States, the â€Å"Health Insurance Portability and Accountability Act (HIPAA) addresses patient confidentiality and protects patients and their medical records, including current and past medical treatment and past medical records, in addition to billing records† (Finkelstein, 2007, 3). In this regard, after finding an issue pertinent to patient confidentiality, the essay aims to achieve the following objectives, to wit: (1) to describe the issue and its impact on the population it affects most, (2) to determine the arguments or facts used in the article to support the proposed solution, (3) to identify the ethical and legal issues reported for the administrative issue, (4) to explain the managerial responsibilities related to administrative ethical issues, and if none were stat ed, to state what should have been done, and finally, (5) to identify any proposed solutions. ... The nurse approached the patient in the perioperative waiting area before the surgery and asked what procedure she was undergoing† (1). As a consequence, the nurse’s action dealt with the utmost penalty of firing her from employment because of breach of confidentiality. The decision precludes other nurses and health care practitioners from repeating the same offense. The gravity of the issue was addressed by severing the employment from the health care institution to show other health care practitioners that there is no compromise to the issue. The issue’s impact on health care practitioners focused on giving primary importance and utmost care in adhering to the laws and regulations prescribed by Health Insurance Portability and Accountability Act (HIPAA), specifically on the protection of patient privacy rights. Arguments Supporting the Solution As revealed by Mehnke (2010), there were standard operating procedures followed by the nurse’s superiors upon pr esentation of the issue for evaluation. As mentioned, â€Å"the nurse’s manager contacted human resources, the nursing administrator, and the legal department for advice and guidance on the best way to investigate the issue. The manager met with the nurse involved to discuss the confidentiality breach† (1). Legal and ethical issues were addressed with proper decorum and observance of protocols. Only after the proper channels were advised would a full investigation of the case be implemented. Preliminary actions institute corrective measures to the nurse for infractions committed. As averred by Mehnke (2010), â€Å"after careful consideration and in accordance with the corrective action policy, the nurse was

Research paper Essay Example | Topics and Well Written Essays - 2000 words - 7

Research paper - Essay Example Hence I chose to explore about health issues in adulthood. This is a vast topic and to discuss it is beyond the scope of this essay. Hence I chose to discuss a particular health related issue based on my personal experience. Recently, I was staying with my 55 year old aunt and her 60 year old husband during a short holiday. Though my aunts over all health appeared good, she was taking many pills for diabetes and high blood pressure. My uncle had no such problems and he was an active man. My aunt appeared obese and was not active. She would watch lot of television and would prefer not to move out of the house. One night, my uncle woke me up and told me that my aunt was sweating profusely and was having difficulty in breathing. He was in panic and did not know what to do. Even I did not have any experience in handling such situations. However, I called the emergency number and asked for help. Within 5 minutes a team of health professionals arrived and shifted my aunt to the hospital. In the hospital, me and my uncle were told that my aunt suffered from heart attack and any delay in shifting her to the hospital would have cost her life. My aunt was kept in the cardiac intensive care unit for a few days whe re many tests were done. Based on the reports of these tests, a procedure called cardiac catheterization was done. A few days later, she was discharged home. I am thankful to God and the team of doctors for keeping my aunt alive. This episode has a lasting impact in my mind. I have heard of many people suffering from heart attacks. But I visualized this heart attack. This episode made me do a little research on the subject. What I was most interested is What causes heart attack, how can it be prevented and how to identify it? Cardiovascular diseases are diseases and injuries of the heart and the blood vessels of the body. According to the WHO (2009), globally, cardiovascular diseases are the most common causes of death. In the year 2005, it was estimated

The Role of Nursing Theory in Research and Practice Essay

The Role of Nursing Theory in Research and Practice - Essay Example This theory explains the reason that the patients environment is important due to its effect and affectation to a person’s health in a positive or a negative way—attributed with diseases. Providing a therapeutic environment is viewed essential for a person to heal himself (Chen, n.d.). Some examples of the environmental factors affecting health according to Nightingales theory are fresh air, pure water, sufficient food and appropriate nutrition, efficient drainage, cleanliness, and light or direct sunlight. If any of these factors is lacking, it can delay the patients recovery. Nightingale also emphasized providing a quiet, warm environment for patients to recover in. The theory also calls for nurses to assess a patients dietary needs, document food intake times, and evaluate how the patients diet affects his or her health and recovery (â€Å"Florence Nightingale,† 2011) The Nightingale’s concept views a person to have reparative powers and can be affected by the environment. Health on the other hand is the utilization of the person’s power to maintain well-being and is affected by the environment through the utilization of the nursing process by providing fresh air, warmth, cleanliness, and proper diet to facilitate person’s reparative process. The goal of nursing is to put the patient in the best possible condition in order for nature to act. The advent of nursing theories benefited the whole healthcare system by virtue of guidance in the nursing practice through research and empirical studies. Aggleton and Chalmers cited that practicing within the scope of nursing without a theory to underpin is an empty approach often described as ‘practicing in the dark’ (1986 as cited by Mckenna, 1997, p108). Nursing theories therefore provides nursing practice with a systematic basis for assessment, planning, implementation and evaluation offering a way of revitalization (Mckenna, 1997, p. 108) As a guide to

Countrywide Financial Corporation Case Study Example | Topics and Well Written Essays - 1500 words

Countrywide Financial Corporation - Case Study Example Riding on the avowed need to own homes occurring between 1996 and 2006, the mortgage sector of CFC grew tremendously, recording millions of mortgage originations in the years. The shift from prime to subprime mortgages seemed to propel the corporation to greater success. This stemmed from, seemingly, the favorable terms that came with the package. The credit score of the borrower, the down payment and the debt-income ratio were all low, thereby spurring the lower middle and the low-income populations to take advantage of the offer to own homes. These factors significantly contributed to the growth of CFC. The developers of real estate also took full advantage by setting up houses and then selling them later to repay the mortgage, at the equivalent time making a handsome profit (Eastburn, 2011). However, due to the soaring risk involved in lending monies to unsecure and irregular workers in the lower class, cases of mortgage defaulting arose. This was, further, un-helped by the decisi on of the corporation to offer unsecured loans. The bursting of the housing bubble in 2006 further added to the woes as the prices of houses plummeted and cascaded down, the investment capital and interests following closely behind. The inability to repay mortgages was apparent since further loss of jobs and economic strains set on those who had taken the loans (Eastburn, 2011). Whereas it was profits all through for the corporation as far back as time of establishment, the dawning of reality of registering losses was hard to handle. Attempts to revive the corporation by all measures, including acquiring loans and cutting of staff did not help (Eastburn, 2011). The further collapse of the corporation stemmed from the incentives payable to the partners and the rest of the executives. Issuance of unsecured loans to the financially unstable working class did not help matters due to loss of jobs. Eventually, the Bank of America, ending an era for the CFC, bought it. SWOT ANALYSIS Streng ths of a corporation or business setup predominantly show the abilities to stand up to challenges brought about by competitors and any arising changes in the market. Countrywide Financial Corporation, CFC, provided long-term mortgage loans of more than twenty years having a loan-value ratio of over 60 percent, normally 80-85% (Eastburn, 2011). The loans provided to those aspiring to own homes (the loaned) did not need balloon payments when their terms expired; rather the payments spread over the whole life of the loan. The availability of the mortgage across all sections of the population made CFC show a difference from the other mortgage and home financing institutions. The setting up of offices all across the United States further improved accessibility of the corporation by the populations, promoting interactions and selling of mortgages. Weaknesses of a business setup, on the other hand, exhibit the vulnerability to the market changes, competitors and product competition (Eastbu rn, 2011). The confirmation of discrimination based both on race and income ability tended to taint the CFC image. The discrimination, referred to as ‘redlining’, justified by taking into consideration the extra risk involved in lending to persons with unstable and irregular income. After receiving insurance against such persons, there was no way this discrimination could have surfaced. This presented itself as the case since the expectation for uniform lending in the mortgage industry required that they be so. The protection against market entry by other competitors seemed weak, thereby encouraging the entry of competitors who rubbed the profits the wrong way (Eastburn, 2011).

Airport Design Research Paper Example | Topics and Well Written Essays - 1500 words

Airport Design - Research Paper Example The stakeholders of the airport include customers, transporters, Government agencies, airlines companies, civil aviation authorities, airport management and the staff members. Therefore, the airport design should facilitate all of them in a balance so that there can be efficiency in all the working areas of the airport and thus giving benefits to the airport management. all of these aspect of the airport design should be managed in the planning session therefore it is the duty of the engineers to keep these things at preference. The purpose of this research paper is to provide a guideline about the planning of an airport design. The main persons included in the process will be the airport managers, airport staff, airport planners, architects, and the overall aviation industry. However, these are the main persons in the planning process and then the construction process but throughout the planning and construction their main focus should be on considerations of the stakeholders and their concerns about the usage of the building. There are many of the important considerations or the factors, which are very important for the planning processes of an airport design. These factors or considerations are safety, Security concerns, operational ability, commercialism, financial support, aid, and the environmental conditions. In addition to this, there is a requirement of settlement with the local Government bodies and the civil aviation authorities. So that the airport management will not face any problem, form the legal agencies regarding any law or rules. In this section of the report, there is a detailed description of the step by step procedure of planning the airport design, analysis of all the necessary components of an airport design and an overview of the primary users of the airports. In the planning process of airport design, the first step is to gather and

Airline industry applications Essay Example | Topics and Well Written Essays - 4000 words

Airline industry applications - Essay Example With the help of using different mobile applications such as QLOUD and Knowledge-driven In-flight Solution (KIS), it is easy to access distinct sorts of information anytime and in anywhere (Ravichandran, 2011). In earlier times, the mobile applications were used in a modest way; however, these have been progressed in this modern day context providing advanced facilities to the people. Mobile applications can be defined as software or programs that are used in mobile devices (Islam, Islam & Mazumder, 2015). The airline industry generally uses the above stated mobile technologies or mobile applications amongst others to enhance the service processes and also offering best services to the passengers. In this modern day context, the global airline industry is identified to use mobile applications for deriving cost-effective solutions in their respective operational functions. It can be apparently observed that the worldwide airline industry has changed with significant improvements made in the respective business processes by using mobile technology. These improvements could be reckoned as developing the facility of electronic ticket and introducing the system of online check-in. By using mobile applications, it can be inferred that the airline industry is able to ensure providing better and quality services to the customers with having greater control over costs to be incurred during the process (NIIT, 2012). There are several airline based companies that have become much popular for providing quality services to the users by the use of distinct mobile applications. In this regard, such airline companies include Qatar Airways, Emirates Airways, British Airways and United Airlines. These four popular airline companies use different mobile applications including QLOUD, KIS, electronic or wireless bag tag and Travel card and Travel wallet. These mobile apps have been taken into concern for discussion while comparing the same amid

Airport Design Research Paper Example | Topics and Well Written Essays - 1500 words

Airport Design - Research Paper Example The stakeholders of the airport include customers, transporters, Government agencies, airlines companies, civil aviation authorities, airport management and the staff members. Therefore, the airport design should facilitate all of them in a balance so that there can be efficiency in all the working areas of the airport and thus giving benefits to the airport management. all of these aspect of the airport design should be managed in the planning session therefore it is the duty of the engineers to keep these things at preference. The purpose of this research paper is to provide a guideline about the planning of an airport design. The main persons included in the process will be the airport managers, airport staff, airport planners, architects, and the overall aviation industry. However, these are the main persons in the planning process and then the construction process but throughout the planning and construction their main focus should be on considerations of the stakeholders and their concerns about the usage of the building. There are many of the important considerations or the factors, which are very important for the planning processes of an airport design. These factors or considerations are safety, Security concerns, operational ability, commercialism, financial support, aid, and the environmental conditions. In addition to this, there is a requirement of settlement with the local Government bodies and the civil aviation authorities. So that the airport management will not face any problem, form the legal agencies regarding any law or rules. In this section of the report, there is a detailed description of the step by step procedure of planning the airport design, analysis of all the necessary components of an airport design and an overview of the primary users of the airports. In the planning process of airport design, the first step is to gather and

Richard II. John of Gaunts patriotic assault Essay Example for Free

Richard II. John of Gaunts patriotic assault Essay John of Gaunts patriotic assault on the unpopular Richard would appeal greatly to the Shakespearean audiences love for their country. Gaunt represents patriotism in the play, and is therefore the recipient of large amounts of sympathy from the audience. The death of such a well-liked character is particularly stirring. Richards mockery of aged Gaunt makes his claim to have a fair and just reign unconvincing. The patriotic character of Gaunt is elucidated as he announces that he would gladly give his life would the scandal vanish. However, in contrast to this, Gaunt criticises Richard for his lack of willingness to fight for his country in Christian service. The audiences support for Gaunt is increased as they realise that He that made them knows that Gaunt is right. Immense feelings of patriotism are evoked in the audience as Gaunt is involved in a sticomythia with Richard. Richard threatens Gaunt with execution, however, his thunder is stolen as Gaunt replies that he will die soon anyway due to his present sickness. His exit, to die, is highly dramatic as it symbolises the cessation of patriotism on the stage. Richard is presented as entirely detested, as he has taken away Gaunts love and honour. Richards name is brought further into disrepute as Gaunt claims that Richard puts desire first and prophesises that his reign will burn out. These words of Gaunts are made somewhat more potent by the fact that they are his dying words and are therefore held in reverence. He arouses feelings of patriotism from the audience, when he refers to thy land, however this becomes patriotic indignation as he accuses Richard of making Englands reputation sick. Gaunt uses truisms, such as, as the last taste of sweets, is sweetest last, to emphasise the truth in his words. This has a profound dramatic impact. He adds that if Richards grandsire had seen how his sons son should destroy his sons, Richard would not have been made king. Gaunt makes constant references to his brother Edward to emphasise that Richard will never come close to matching Edwards greatness as King, moreover, Gaunt condemns Richard as a murderer using a sardonic tone. This has an enormous dramatic impact, as these are dangerous words to utter. These final words from Gaunt are interrupted by Richard, which does little to help his cause. This is an unholy act, which provokes a shocked response from the audience. Not only does he interrupt his Uncles dying speech; he interrupts it by calling him a lunatic lean-witted fool. This is extremely dramatic. The patriotic audience would be wholly frustrated by Richards dismissive attitude towards the nationalistic Gaunt and his sad tale. Richard cynically accuses Gaunt of not being sick, moreover, he reminds the audience that he is eagerly awaiting Gaunts death when he refers to him as aged. These are Richards first words as he enters the room and thus it has a profound effect. Richards popularity in the eyes of the audience is repeatedly dealt heavy blows by the words of Gaunt. He implies that Richard doesnt care about England and is not good enough for this other Eden. Gaunt places lavish praises on England, which stimulates great patriotic emotions in the audience. These emotions are experienced not only by the people watching the play, but also by the large number of people on stage. This effect of having two audiences augments the dramatic impact. Gaunt constantly refers to England as a demi-paradise and a precious stone, which help to emphasise both the patriotism of Gaunt, and the corrupt nature of Richard for allowing such a blessed country to fall into disrepair. He describes England as a microcosm. Throughout the scene, Shakespeare uses the audiences reverence for a dying mans words to create a powerful dramatic effect. The poignant contrast between the two main characters; Richard and Gaunt would appeal overwhelmingly to the patriotism of a contemporary Shakespearean audience.

Electronic Banking in Pakistan | Dissertation

Electronic Banking in Pakistan | Dissertation Electronic Banking in Pakistan 1. PROBLEM AND ITS BACKGROUND 1.1. INTRTODUCTION As the world has entered the twenty first century, one thing has become all too apparent, any organization that wishes to succeed in todays cutthroat competition will have to embrace Information Technology (IT) with fervor. In this age of Information Technology new inventions and innovations are affecting all the fields of life. Almost all kinds of organizations are stepping into the field of IT, in an effort to increase their productivity and expand their customer bank. The same goes for the Banking Sector. Today all the banks of the world are adopting the tool of Electronic Banking. The need of Electronic Banking was felt in South Asia during the last 5 to 7 years. This concept emerged as an essential tool for successful bank management. Financial sector has been quick to recognize this fact, and in Pakistan, most of the banking industry has moved away from the old ledger based system to computers and automation in order to modernize their operations. Although foreign banks were pioneers of bringing this concept to South-Asia but they have yet to start latest Electronic Banking practices in Pakistan Background Electronic Banking Electronic banking is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brick-and-mortar institution. It is a form of banking in which funds are transferred through an exchange of electronic signals between financial institutions, rather than an exchange of cash, checks or other negotiable instruments. The growth in use of the Internet world-wide and the development of procedures enabling secure transactions on-line have created the new field of on-line banking, where customers deal with their banks chiefly or entirely through Internet connections. Opening hours or location of branches, unlike the traditional banks does not restrict such services. Both existing banks and new groups are already moving into this potentially very important area. Since on-line banking services can be accessed with equal ease almost anywhere in the developed world, this raises the possibility of banking networks operating without regard to national boundaries, with consequent regulatory problems. Banking on line, commonly called PC banking, electronic banking or Internet banking, has been around in one form or another for a decade or more. Forms of on-line Banking Following can be the ways to bank on-line: 1) Internet Based access to account information through banks web site, via modem, using a standard web browser such as Microsoft Internet Explorer or Netscape Navigator. 2) Bank Software: Bank provides customers with proprietary software to install in their computers. The software allows customers to connect to banks computers over a secure network. The customer essentially dials directly into the bank instead of through the Internet. 3) Personal Finance Software: Software such as Quicken or Microsoft Money allows customer to exchange financial information with the bank. The software connects to the banks computers via an Internet based set up and downloads financial information from the clients account. Many banks affiliate leading software vendors such as Intuit or Microsoft to make their systems compatible. 4) Pay-by-Phone Systems /Tele banking: Allows a customer to pay by telephone certain bills, or transfer funds between accounts, with instructions to the bank. One must have an agreement in advance with the institution to make such transfers. 5) Point-of-Sale Transfers: Allows a customer to pay for retail purchases with an EFT (or debit) card. In some instances, this card may also be an ATM card. This is similar to using a credit card, but with one important exception: the money for the purchase is transferred immediately — or very shortly — from customers bank account to the stores account. An increasing number of merchants are accepting this type of payment. On-line Banking: a Revolution The thought of today is the reality of tomorrow but the thoughts of Banking on Your OWN TERMS AT YOUR OWN DOORSTEPS, which seemed to be reality of tomorrow, is no a more mystique. What we can do NOW (?) It allows customers to do most of their financial transactions at home on a personal computer. Pay your bills on-line while youre watching TV. Check your account balances from your digital cell phone as you stand in line to board a flight. Consolidate all your financial accounts on-line in one convenient, secure location. Have access to friendly, helpful customer service representatives Why on-line banking? Unfortunately, banking is a necessary evil that can take a large chunk out of already busy schedules. Visiting a branch or ATM, paying bills by paper check (and mailing them) and balancing a chequebook all can be time consuming. Banking on-line, by its nature, can automate many of these processes, saving time and, in many cases, money. One can access his account and do banking when (and where) it is convenient for him. Following can be online banking services offered by various banks Check account balances Make transfers between online accounts Check the status of loans Track investments Apply for loans online Pay bills electronically Download account information to a personal finance software program On-Line Banking Advantages Internet banks are open 7 days a week 24 hours a day In general, you will find lower fees and higher interest rates for deposits due to the reduced cost of operating on-line and not needing numerous physical bank branches. Create a more in depth portfolio of each individual customer of what their needs and expectations are. Be able to provide services to each customer that are customized to their individual preferences You will have easy access to account information and transactions, because any Internet-enabled computer can become your bank terminal. You will generally have up-to-the-minute current bank account information due to the automation of most systems. In many cases, on-line banks offer free bill pay, which can be a big saving in both money and time. You can transfer funds electronically between accounts. Common E-Banking Services Retail Services Wholesale Services Account management Account management Bill payment and presentment Cash management New account opening Small business loan applications, approvals, or advances Consumer wire transfers Investment/Brokerage services Commercial wire transfers Loan application and approval Business-to-business payments Account aggregation Employee benefits/pension administration Current Scenario of Electronic Banking in Pakistan Pakistan is widely considered to be in the Third Wave of developing economies that include countries in Asia, Latin America, the Pacific Islands and the Middle East. These countries started to adopt the Internet from around 1993. Almost all have a state monopoly over the telecommunications sector with low tele-densities per population and high telecom costs, which restrict Internet access to elitist groups in the population. Less than 2 per cent of the population is connected to the Internet. These countries have weak political and democratic institutions where the governments welcome new commercial opportunities. The First Wave countries include USA, Canada, and some Nordic states where the Internet took hold in the 1980s, and became an established feature of social, political and economic life. On average, over 35 per cent of the population are connected to the net, with households always connected online to the net 24 hours in the day in many cases. Both the First and Second wave of counties have much in common; with both involved in the early development of the Internet. The gap between the two is rapidly diminishing. Both have highly developed telecommunication infrastructures, with extensive networks of fiber optic, satellite and ISDN lines that can respond to exponential growth in demand for bandwidth. Knowledge of Internet applications is a mainstream activity, and a prerequisite for commercial credibility. They have highly developed information, dissemination technology and content industries, with a strong export focus. Both have strong government policies that aim to influence the shape of the future information society, with massive investments in research and development, education, training, IT and Internet developed research. E-Banking in Pakistan: Due to advancements in sciences and technology, many foreign banks started offering Electronic Banking services in Pakistan. Electronic Banking offers tremendous opportunities and saves cost and time for both banks and customers. E-Banking in Pakistan is still a relatively new phenomena and is expected to grow now faster with future penetration of computers and internet services in the country, availability of a robust legal framework, removal of concerns about security of electronic transactions and enhanced reliability of communication Unfortunately Electronic Banking in Pakistan is still in the introduction phase and the government with the private sector has to streamline many policies for its further development and success. Although foreign banks took the initiative but now there are private Pakistani banks that are making advancements in E-Banking. The rate of technology transfer from developed to developing countries has been very slow in this regard. In Pakistan the available technology services are NIFT, ATM, ETPoS, Tele Banking and Central Depository Systems. NIFT was established in 1997,it is a technology that uses images with high-speed sorters to automate check clearing. ATMs are automated teller machines that provide facilities for instant deposits and cash withdrawals, and are presently available at around 200 locations in major cities only. ETPoS is a method of payment where goods and services are paid for at the point of sale, and is available in major cities in a few super markets only. Telebanking is telephone banking facility available only in a few banks, and again, in major cities only. The central depository system is a well- established system used in stock exchanges for recording and the transfer of securities. Secure electronic transactions (SET): This protocol was developed jointly by Visa and Master Card and is now baked by American Express. Major players in e-commerce, networking, and computing like Microsoft, Netscape, IBM, etc, are behind specifications of this protocol, and are thus becoming an industry standard for secured payments on the internet. SET provides confidentiality through encryption; message integrity using digital signatures, and authentication of consumer and merchant identity Use of this, method is ideal due to the level of security that this method offers. However, establishment of this protocol will require Internet merchant accounts. Smart cards: It is a digital currency payment, which looks similar to credit cards, but contains a microprocessor and a storage unit. The cards hold prepaid account information. Merchants who accept these records are credited for the transaction amount by card issuers. The use of this technology is safe but expensive to acquire. Pakistan will require building a consensus among major stakeholders to invest in making this technology available in Pakistan. Value-added networks: Pakistan could establish value added networks (VAN) for financial transactions to expedite fast and efficient flow of remittances to all major cities and to enable exchange of electronic documents. These networks will provide shared connectivity, security assurance of data, and reliability of service. These networks will provide bank -to -bank transfer of funds for financial transactions, and will also enable the exchange of electronic documents to facilitate e-trade. These value added networks will also facilitate B2B transactions using EDI systems. The EDI Vans will execute authorized transactions between valid trading partners. These networks will reduce technical complexities and the cost of implementing dedicated connections with a multitude of trading partners. Another advantage out of these networks will be the provision of storing viable information on the networks, so that authorized partners can directly access them without contacting the other parties. This will help in in creasing efficiencies of business transactions in terms of time and costs. 1.2. STATEMENT OF THE PROBLEM E-banking has entered the Pakistan economy in a big way but, considering the state of development of banking industry in the country and the client-base, there are doubts about the utility and cost-effectiveness of this mode of banking. The research study will examine these points and give recommendations on the subject: An evaluation, theoretically and practically, of the progress of banks which adopted electronic operations, and the prospective role for banks in the future. Discussing problems facing banks in the scope of electronic banking operations. Specifying the concept of electronic banks. 1.3. OBJECTIVES OF THE STUDY Following objectives have been set forth in conduct of the research: To familiarise public with the subject of ELECTRONIC BANKING, enhance their keenness to remain abreast to the techniques, and modern trends of efficient banking. To induce healthy practices in banking business and profession and to advise suitable measures for their achievement. To encourage and provide Electronic Banking information and to offer education through research report contents to students and consequently to national financial institutions. To print and publish the report for provision to all who are interested in the issue of Electronic Banking. To study Electronic Banking practices of different banks in Pakistan. 1.4. SIGNIFICANCE OF THE STUDY E-banking is playing an important role not only in the development of electronic services in the first world countries but also in the developing countries too. Due to advancements in sciences and technology, many foreign banks started offering Electronic Banking services in Pakistan. Electronic Banking offers tremendous opportunities and saves cost and time for both banks and customers. This study will evaluate the electronic performance of banks. This report emphasizes the fact that on-line accessibility, awareness, attitude towards change, computer and Internet access costs, trust in ones bank, security concerns, ease of use and convenience are the major factors affecting the adoption of Internet bank services in Pakistan. 1.5. SCOPE AND LIMITATIONS OF THE STUDY Scope of the study: The research thesis covers the leading banks in Pakistan that have entered the e-banking era and examine its economics. The major limitation of the study is that the concerned banks are reluctant to disclose information with regard to costs incurred on E- banking. Limitations of the study: As the E-banking in Pakistan is at the introduction stage and its efficacy is yet to be tested, adequate literature on the subject is not available. Moreover, the topic under study requires comprehensive research, which is possible if more time is allotted for the project. Banks personnel are reluctant to give information about banks electronic process and problems faced by banks. 2. LITERATURE REVIEW Literature survey is conducted in order to get more insight into the study. Literature survey consists of past studies related to this topic. Which will help and ensure that no important information related to the study is omitted. It includes mostly domestic studies conducted by our own scholars. 2.1. FOREIGN SCENARIO Yoshio, (1999), states that Malaysian banking sector started in the 1970s. However, the first visible form of electronic innovation in the Malaysian banking industry was the introduction of Automated Teller Machines (ATMs) in 1981. The ATMs to a large extent released banks from the constraints of time and geographical location. Then in the early 1990s, Tele-banking was introduced in Malaysia, which provided yet another delivery channel for branch financial services via telecommunications devices connected to an automated system of the bank by utilizing Automated Voice Response (AVR) Technology. Utsuml, on June 1, (2000), said that the Malaysian Central Bank gave the green light for locally owned commercial banks to offer Internet banking services. On June 15, 2000, Maybank, the largest domestic bank in terms of assets as well as network distribution, http://www.arraydev.com/commerce/jibc/www.maybank2U.com became the first bank to offer Internet banking services in Malaysia. This service is currently provided to individual customers of the bank and the site boasts of the latest 128-bit encryption technology to allay fears of security among consumers. The services provided in this portal include banking enquiry functions, bill payment, credit card payment, funds transfer, and accounts summary as well as transaction history. Customer support service is provided via e-mails as well as via telephone lines and is available daily from 6 am to 12 mid-night. JoseÉ, (2000), said that the Hong Leong Bank commenced its Internet banking operations known as e-Banking, which can be accessed via their web site at http://www.arraydev.com/commerce/jibc/www.hlbb.hongleong.com.my in December 2000. In addition to providing services that were previously included in their Phone banking service, they also offer options of assessing account transaction history in their e-banking. They too provide support services via e-mails and telephones from 7 am to 11.00 pm, seven days a week. Al-Jasser, (1999), states that both the competitive forces as well as the expected benefits are causing concentration and expansion of E-banking services in the country (Saudi Arabia). However, in the long run it would be the actual benefits which the banks would realize in terms of higher profits through reduction in intermediary costs and expanded consumer base due to improved services on a cost effective manner that would determine the role of E-banking in the countrys banking sector. E banking is expected to play an important role in integrating the financial markets of Saudi Arabia globally and banks would ultimately capitalize on these developments. Figures, (2000), states that E-banking Automate critical banking activities and interact electronically with bank with comprehensive tools that help reduce administrative costs, increase productivity, and improve cash management—in a security-enhanced environment. 2.2. LOCAL SCENARIO Mashhood, (2000), states that the role of information technology in financial services is to support operational efficiencies, facilitate customer services, mange risk and support in decision-making. In the IT policy on financial services, the government of Pakistan has asked the State Bank of Pakistan to allow opening of internet merchant accounts to enable inter-bank electronic fund transfer, to re-engineer processes of foreign trade sections, to accept e-orders of value less than $500, to open an e-commerce wing in financial institutions, and to facilitate clearing and e-reporting in al banks. The e-commerce action plans for the financial sector have been established as per directions from the government. The plan is to connect branches of 25 local and foreign banks in 12 major cities. In phase I, branches in one city will be linked with their head office. In phase II, all these banks and other financial institutions will be connected together. In phase III, private and public sec tor stakeholders will be linked and ultimately e-commerce network will include financial, trade and customs networks along with their international links. Ziauddin, (1998), states that In Pakistan, huge investments, recurring costs, and absence of economies of scale are some of the major bottlenecks to invest in online banking. One other problem is that only a few foreign banks are linked with their branches, otherwise all major financial institutions work in isolation. AL-Bader, (1999), said that in the absence of a centralized database linked to branches, banks do not only need the communication software to facilitate communication, but also require modems, routers, controllers, etc. irrespective of the volume of transactions, be it small or massive, huge investments are required to facilitate online banking. Not only the capital investments debut also the recurring costs, such as lease payments to PTCL, ongoing maintenance costs, etc, are discouraging national banks to invest. Giasuddin, (2003) said that there is a need to establish inter-branch and inter-bank networks so that all financial institutions may be linked together to facilitate electronic payment systems, which are among basic prerequisites for establishment of the financial infrastructure for e-commerce development. The next step that is still not clear in Pakistan is the type of electronic payment systems and digital currencies to be used in Pakistan. There are a lot of different methods of payment that are available globally. Pakistan has to carefully decide the most feasible payment systems that can easily fulfill financial requirements, as well as, provide enough confidence to the buyers and merchants for safety and security of such payments. Kazmi, (2000), said that there is an urgent need in Pakistan for establishing value added networks for financial transactions. Without these networks, it will be difficult for business and financial institutions to provide EC solutions with high quality and low costs. Zaidi, (2003), states that there is a need to establish inter-branch and inter-bank networks so that all financial institutions may be linked together to facilitate electronic payment systems, which are among basic prerequisites for establishment of the financial infrastructure for e-commerce development. The next step that is still not clear in Pakistan is the type of electronic payment systems and digital currencies to be used in Pakistan. Shabbir, (2003), said that both the competitive forces as well as the expected benefits are causing concentration and expansion of E-banking services in the country. However, in the long run it would be the actual benefits which the banks would realize in terms of higher profits through reduction in intermediary costs and expanded consumer base due to improved services on a cost effective manner that would determine the role of E-banking in the countrys banking sector. E-banking is expected to play and important role in integrating the financial markets of Pakistan globally and banks would ultimately capitalize on these developments. Naveed, (2003) states that Credit cards are primarily used as convenient payment products and at times a credit facility for short term needs. The State Bank of Pakistan is playing a pro-active role in promoting adoption of technology-based solutions in the banking sector and supporting services based on E-Banking. E-Banking has already taken off in this country and the recent launch by Habib Bank- one of the largest banks in the country has provided a major breakthrough. so the question is not when the facilities will be provided but how rapidly these facilities will expand. Efforts in this direction are focused upon following areas: Creation of a robust legal infrastructure catering to the needs of E-Banking and other payments systems involving electronic settlement of funds. Key step in this direction was the promulgation of Electronic Transactions Ordinance 2002, which provides legal recognition to digital signatures and documentation reducing the risks associated with the use of electronic medium of business. State bank is currently engaged in an exercise to further augment the legal framework for electronic settlement of transactions in the banking sector. Establishing of Payment Systems Development Committee in which commercial banks are members, to guide the development of payment systems in Pakistan. Creation of a dedicated Payment Systems Department in the State Bank dealing with all issues pertaining to payment systems including E-Banking. Creation of a Real Time Gross Settlement System (RTGS) providing an E-Banking solution to banks maintaining their accounts with standard operating procedure (SOP) whereby they will be able to operate these accounts from their own premises via an electronic connection with the State Banks own servers. Commercial banks have been allowed to open and operate Internet Merchant Accounts. Banks are being encouraged to expand the ATMs network through more participation and a wider network of machines all across the country. all banks have been asked to join a SWITCH and interconnection between the 2 existing SWITCHES is being encouraged for further development of the electronic infrastructure . State Bank has already acquired SWIFT connection and has also made it mandatory for banks to acquire SWIFT connectivity for settlement of all cross border financial transactions. Expansion of automated cheques clearing services to all major cities in the country is actively being pursued. The usage of plastic money such as Credit/Debit cards is making good progress Ishrat, (2003), states that introduction of E-banking will improve banking services mainly in terms of the convenience of the customers including, place, time and price, the banks will be able to provide improved services and, consequently, the quality and skills of banking staff will also improve. Although many banking services will be available 24 hours, the need for over the counter services will remain and banks would continue to provide normal services during office banking hours in Pakistan also like in the developed countries where E -banking is prevalent, it has been observed that customers feel much confident in using e-banking services when they can associate it with brick and mortar branches. Purely online banking without physical branch network has not made much headway even in developed countries. In Pakistan, with low rates of literacy the majority of customers will continue to use the 9-5 bank branches. Rizvi, (1999), states that the state bank of Pakistan has constituted various committees such as the Payment Systems Development Committee and the ECH task force for the development of technology based banking services in the country. Besides other matters, these committees also oversee the developments in the areas of E-banking. State Bank of Pakistan coordinates closely with other agencies such as the Ministry of Science Technology (MoST), in initiatives relating to E-banking. Shirazi, (2001), said that the future of e banking is very bright in Pakistan. Many banks in Pakistan have started providing e-banking facilities to their consumers. Over 300 ATMs are in operation in Pakistan the use of ATMs is rapidly increasing. More and more facilities are being provided by the banks electronically including e-statements, funds transfer, bill payment for utilities as well as other purchases. By 2002, almost 40% of the bank branches have been automated and it is expected that this proportion will reach 50% by 2004. The rate of increase is phenomenal i.e. about 318%. Similarly, the number of online branches has doubled during the last 2 years to 570 and by 2004 this number will jump to 1356, representing an increase of 376%. This expansion along with the growing penetration of internet will bring E-banking to more and more of their customers both in terms of numbers as well as geographical locations. Mahmood, (2003), states in order to meet E-banking challenges that State Bank of Pakistan established the ECH Task Force under the leadership of Mr. Naveed A Khan (Country Representative ABN AMRO Bank) to facilitate the development and implementation of E-Banking sector to promote E-Commerce. This Task Force was constituted to facilitate in planning introduction of enabling technologies in the financial sector of the economy having a direct bearing on E-commerce. The ECH Task Force is constituted of various dedicated professionals from the major financial institutions of the country who enrich the Task Force with their experience and expertise with a firm commitment to develop and promote E-Commerce in Pakistan. Ahmed,(2001), states that Electronic Commerce (E-Commerce) is just another business tool, one that enhances business efficiency and effectiveness and allows cost reduction. It is a vehicle to carry out business-to-business (B2B) or business-to-consumer (B2C) transactions. For financial institutions and entrepreneurs, E-Commerce not just makes old processes work better; it also provides a means to break with tradition and create new ways of doing business. E-Commerce has a lot of potential in Pakistan where ideas are rich, resources and labor are cheap, workmanship is excellent, entrepreneurial skill in abundance, and there is a large presence of indigenous and globally appreciated artifacts other tradable goods. However, on a more realistic side, we have a lot of ground to cover before we can reap the benefits of E-Commerce and turn our economy around. These are technical as well as administrative challenges that have to be met and above all we need the basic infrastructure, which fa cilitates and promotes trading through electronic means. 3. RESEARCH METHDOLOGY This chapter presents the basic methodology required in research. It includes the methods of search, type of study and the sources of data. 3.1. METHODOLOGY OF THE STUDY The methodology of study includes the different methods that researcher has used to reach to the conclusion. But due to shortage of time the researcher has tried his best to make this report informative, useful and also beneficial for others. The researcher has also gathered a lot of information to cover all types of aspects related to automation and electronic data processing. In this report the researcher has covered first of all the introduction of electronic banking, its background, what facilities and benefits it provide and what is its scope in Pakistan? Secondly the researcher has visited few of the banks offering electronic services. They were very knowledgeable to the researcher basically in explaining their scope in Pakistan. 3.2. TYPE OF THE STUDY The study is descriptive because the intention is to explore the existing values given in problem statement. Descriptive process was believed to be more suited in this kind of investigation because it seeks direct response from respondents. This procedure has been used in many areas of investigations in many fields of academics and scientific discipline. 3.3. GOAL OF DESCRIPTIVE STUDY The goal of the descriptive study, here is to offer a peo

Freebasing on fight club Essay -- Film Review, Fincher

According to psychotherapist Isaac Marks, behavioral addictions involve, â€Å"routines of dysfunctional and purposeful behavior,† (10.4: 28). All humans engage in some form of addictive activities whether it gambling, eating disorders, hyper-sexuality, or even nervous tics. The severity of such addictions is founded in Freudian ideals of parenting and early childhood development. Addictions, whether chemical or behavioral, can consume one’s life when left unchecked. The cycle of addiction begins at first exposure and continues through until the addict dies or is rehabilitated. The film Fight Club, directed by David Fincher, is a representation of the cycle of addiction. Jack begins his cycle of addiction by trying to fill a void in his life. The world Jack lives in as well as the life he has created has no value or purpose. Jack works as a recall coordinator and his life is reduced to trips across the country to evaluate the cost benefit ratio of recalling malfunctioning cars while living out of suitcases. When at home Jack fills his prefabricated apartment with worthless mass produced IKEA furniture. Additionally, Jack suffers from insomnia and states that his lack of sleep makes him feel like â€Å"a copy of a copy of a copy,† (Fincher 1999). The sum of these emotions culminates in Jack feeling that his life is missing something. Psychotherapist Jason Ward writes in the Healthcare Counseling & Psychotherapy Journal that â€Å"the main features of addiction are obsession and compulsion, focused around an object or behaviour which, it is believed, will somehow bring transformation of the person's inner world,† (10.4: 25). Addict s are looking for something to make them feel whole, secure, or safe and Jack is no exception (10.4: 26).... ...hands is metaphoric of Jack tearing down the impediments of his addiction and thus the destruction of his self-hate and loneliness. While it was written more than six years before the release of Fight Club, the song A Drug Against War by the industrial band KMFDM relates the idea of behavioral addiction by stating, â€Å"No need for needles, no injection, this substance substitutes, love and affection,† (Konietzko et al). While this song pertains to war, its’ statements echo the cause behind Jack’s addiction. Indubitably this film is a portrayal of the character Jack’s descent into addiction. Behavioral addiction afflicts everyone but the depth is dependent on a lack of affection in the formative years of one’s life. Behavioral addictions occur when one uses a dysfunctional behavior to mask the pain in their lives and this is precisely what Jack does in this film. Freebasing on fight club Essay -- Film Review, Fincher According to psychotherapist Isaac Marks, behavioral addictions involve, â€Å"routines of dysfunctional and purposeful behavior,† (10.4: 28). All humans engage in some form of addictive activities whether it gambling, eating disorders, hyper-sexuality, or even nervous tics. The severity of such addictions is founded in Freudian ideals of parenting and early childhood development. Addictions, whether chemical or behavioral, can consume one’s life when left unchecked. The cycle of addiction begins at first exposure and continues through until the addict dies or is rehabilitated. The film Fight Club, directed by David Fincher, is a representation of the cycle of addiction. Jack begins his cycle of addiction by trying to fill a void in his life. The world Jack lives in as well as the life he has created has no value or purpose. Jack works as a recall coordinator and his life is reduced to trips across the country to evaluate the cost benefit ratio of recalling malfunctioning cars while living out of suitcases. When at home Jack fills his prefabricated apartment with worthless mass produced IKEA furniture. Additionally, Jack suffers from insomnia and states that his lack of sleep makes him feel like â€Å"a copy of a copy of a copy,† (Fincher 1999). The sum of these emotions culminates in Jack feeling that his life is missing something. Psychotherapist Jason Ward writes in the Healthcare Counseling & Psychotherapy Journal that â€Å"the main features of addiction are obsession and compulsion, focused around an object or behaviour which, it is believed, will somehow bring transformation of the person's inner world,† (10.4: 25). Addict s are looking for something to make them feel whole, secure, or safe and Jack is no exception (10.4: 26).... ...hands is metaphoric of Jack tearing down the impediments of his addiction and thus the destruction of his self-hate and loneliness. While it was written more than six years before the release of Fight Club, the song A Drug Against War by the industrial band KMFDM relates the idea of behavioral addiction by stating, â€Å"No need for needles, no injection, this substance substitutes, love and affection,† (Konietzko et al). While this song pertains to war, its’ statements echo the cause behind Jack’s addiction. Indubitably this film is a portrayal of the character Jack’s descent into addiction. Behavioral addiction afflicts everyone but the depth is dependent on a lack of affection in the formative years of one’s life. Behavioral addictions occur when one uses a dysfunctional behavior to mask the pain in their lives and this is precisely what Jack does in this film.